| We’re writing to alert you that our partners who deliver Pearson customer support — both technical and order management support — are experiencing significant changes. Their call centers are responding in real-time to a mandatory, government-ordered shift to work from home. As a result, phone support, email support, and live support delivered through our website is now temporarily unavailable. Our automated self-service tools on our website are your strongest option for problem resolution during this outage. You can find these tools at https://support.pearson.com/getsupport/s/ We are working closely with our partners to establish contingency support as quickly as possible. We will keep you posted as the situation evolves with updated information on revised support processes. Thank you very much for your patience and flexibility during this difficult time of unprecedented disruption to the way we work. |