Resource Summary

The Office of Information Systems strives to maintain a sound technical structure in which to nurture scholastic development. We maintain a high level of integrity and professionalism across all areas of our operation: Networked Systems, Administrative Systems, and Support Services.

Networking Resources

  • The core network backbone is 20Gbit fiber with multiple buildings connected at 10Gbit, and all others are connected with at least 1Gbit links.
  • Arkansas Tech is also connected to the Arkansas Research and Education Optical Network (ARE-ON) with redundant 10Gbit links.
  • All residence halls and most academic buildings have 5ghz standard wireless access available.
  • Arkansas Tech provides each student with 50GB of email storage space and 1TB of cloud storage in OneDrive through Office 365.
  • In addition, the students are provided with 5GB of network storage space that is for their personal use.

Computer Labs

  • Our campus maintains 41 computer labs housed across almost every academic building. These labs collectively contain over 1, 108 computer work stations.
  • About 40% of these stations are zero clients and are centrally managed.
  • Many computer labs are used as classrooms but are available to students when classes are not in session.
  • Eight labs (158 work stations) are dedicated for students only. The majority of these labs are located in the Ross Pendergraft Library & Technology Center, where student satisfaction is highly monitored.
  • OIS/Support Services evaluates all campus computer labs prior to each fall term. Computers and virtual machines are assessed for their age, warranty status, usage volume, and compatibility with the software needed for teaching and student use. Equipment is replaced and/or repurposed in order to provide the maximum benefit for learning purposes.

Software

  • All computer labs contain a core image of commonly used software.
  • Additional software per lab is requested by faculty members and accommodated on a semester-by-semester basis.
  • Students are also provided with the software they need through virtual machines that are available from anywhere in the world.
  • Engineering students share a dedicated pool of virtual machines specifically imaged with the software used in their classes, while all students have access to a pool of virtual machines with our core software.
  • Access to Office 2016 Professional is available to students through Office 365.

Computer Support Services

  • The Campus Support Center operates 24/7 where faculty/staff/students can receive telephone and/or remote assistance from a live ATU Customer Support Representative.
  • Support is provided for connectivity issues, common Blackboard needs, and a wide variety of other technical related problems.
  • Hands-on technical assistance is available during normal working hours to service labs, desktop computers, AV equipment, instructor stations, and network functions.

Distance Learning

  • Development and oversight of courses are handled by the College of eTech. Technical support is provided by the Office of Information Systems (Support Services for general issues and Technology Learning Resources for advanced needs).
  • Two maintenance windows are available each year (summer break and winter break) in which updates to our current release, or vetted new releases, from Blackboard Learn are applied.
  • We purposefully stay one or two releases behind the most recent available release to allow for proper vetting before it is applied to our production environment. However, we always stay on a release supported by Blackboard.
  • All services are handled in-house with the exception of some course materials that are obtained from third-party publishers.

Security

  • All information pertaining to students and employees is stored in a secured database (Banner). Access to that information is granted to only those employees who need the information to complete responsibilities of their job position (least privileges methodology).
  • ATU endeavors to follows all state and federal government guidelines (FERPA and HIPAA) pertaining to student information.