Current status: Our engineering team identified and mitigated the issue, at this point we are in recovery stage, all components are back to normal and KMS/KMC/Playback/Player loads. What to expect next: Issue has been resolved.
We’ve just received communication from Kaltura stating that they’re investigating a service interruption (https://status.kaltura.com/incidents/lffx3nwfq60b). We will monitor the situation, and let you know when this is resolved.
Ellucian will be applying Oracle patches on Saturday, January 21st from 12:00 AM until approximately 6:00 AM. During this window, access to Banner services such as OneTech, Self-Service, Application Navigator, Argos, AdviseMe, EPS, Online Application, AMS, and some information in the ATUNow mobile app may be interrupted. The Production Degree Works system will be undergoing […]
The first maintenance will occur on Saturday, January 14th, starting at 4:00 am and lasting until 10:00 am. During this time, loss of connectivity is not expected but may occur in the specified buildings. Service is not expected to be impacted for the whole duration, however, the entire maintenance window is reserved. The second maintenance […]
The Campus Support Center will be closed Monday, January 16th, 2023 in observance of the Martin Luther King, Jr. holiday. We will reopen at 7:00 a.m. on Tuesday, January 17th. If you need assistance, visit our support portal at https://support.atu.edu. You can find valuable solution articles to help with common issues. You can also email […]