• Fall Newsletter 2017
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Network Connectivity Service Interruption in Norman Art Building Resolved

The network connectivity service interruption in the Norman Art Building has been resolved.  Network Services had to reset a piece of networking equipment.  

Network Connectivity Service Interruption in Norman Art Building

Campus Support is currently receiving calls regarding a network connectivity interruption in the Norman Art building.  We have notified Network Services, and they are investigating.

Scheduled maintenance of Blackboard’s data center

On Saturday, March 3rd, 2018, starting at 11:00 PM CST and going through 3:00 PM CST on Sunday (16 hours), Blackboard (the company) will be replacing hardware at one of their data centers. During this time, users *may* experience intermittent service interruptions to 3rd party publisher tools such as Pearson, Cengage, Wiley, and McGraw-Hill, as well […]

Server Maintenance Complete

The rolling server maintenance has been completed.  We are currently experiencing an error with single sign-on from OneTech into INB.  If you receive an error signing into INB please contact Campus Support at 479-968-0646 for assistance.  

Unscheduled Server Maintenance

OIS will be performing some unscheduled rolling server maintenance this evening that could result in intermittent service interruptions for Banner self-service, Workflow processes, or CRM Advise. If you experience any interruption please try again to connect as any interruption should be brief. Please contact Campus Support at 479-968-0646 to report any persistent issue.

Scheduled Campus Firewall Maintenance Complete

The planned network maintenance for the campus firewalls has been completed. If you have any questions or concerns, please contact Campus Support at (479) 968-0646 or campussupport@atu.edu.

Brief Network Service Interruption on Second Floor of Ross Pendergraft

The second floor of the Ross Pendergraft and Technology Center has experienced a brief network service interruption due to a failed piece of hardware.  The brief interruption was from approximately 1:28 pm to 2:10 pm.  The hardware has been replaced by Network Services.  If you are have connectivity issues on the second floor, please contact […]

Scheduled VPN Upgrade

There will be an upgrade to the university’s GlobalProtect VPN software on Tuesday, February 20th, starting at 8 am.  After this update, users will be prompted to update the software on their computers the next time they attempt to make a VPN connection to the university.  No loss of service is expected at this time.  […]

Scheduled Network Maintenance for Campus Firewalls

There will be planned network maintenance on Saturday, February 10th, starting at 6:00 am and lasting until 9:00 am.  During this maintenance, users on and off campus may encounter brief periods of lost connectivity to ATU resources such as OneTech and Blackboard.  Users on campus may also experience brief losses in connectivity to the Internet.  […]

Password Reset Reminder

Please be reminded that beginning on Thursday, February 1, the Campus Support Center will no longer be able to reset passwords.  New functionality involving a recovery email and phone number will be added to the Account Management System (AMS) to provide more secure recovery from a forgotten password. Something you can do now to facilitate […]