The Spring 2018 edition of the OIS Newsletter was released on April 16th on our new website: https://ois.atu.edu/spring-newsletter-2018/
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New OIS Website/Support Portal Live on Monday April 16, 2018
Visit the new OIS Website and Support Portal https://ois.atu.edu/ on Monday, April 16. A whole new look will be revealed with updated features to better assist with your technical needs. Notice how easy it is to submit a ticket, find solutions, and order from the service catalog. Email us at campussupport@atu.edu or call 479-968-0646 to let us […]
Campus Support Center Third Shift Closed on Thursday and Friday Nights
Effective immediately the Campus Support Center will be closed Thursday and Friday late evenings/early mornings (midnight to 7 am). This will remain in effect until a personnel replacement is secured for a recently vacated position. We will reopen at 7 am on Friday and 7 am on Saturday mornings. All tickets, calls, or other requests received […]
A New Look for Office of Information Systems
The Office of Information Systems will launch a new Website and Support Portal next Monday, April 16, 2018. Better website navigation with an updated look will provide an improved experience for everyone. Our new support portal, Freshservice, features a new ticketing system, solutions (KB articles), and a services catalog. Faculty, staff, and students are to […]
Blackboard Learn Intermittent Performance Issues Resolved
After continued monitoring of the Blackboard Learn system, it appears that the system patch applied early Wednesday morning has resolved the performance degradation issue that was causing slow page load times or unresponsiveness for end users. If you continue to experience problems, please contact the Campus Support Center at 479-968-0646 or campussupport@atu.edu.