There will be scheduled maintenance on the production Banner system between 11:00 pm Thursday, February 29 and 5:00 am Friday, March 1. During this time, Banner applications such as Application Navigator, Self-Service (including Web Time Entry), some OneTech cards, Argos, AdviseMe, EPS, Online Application, AMS, and some information in the ATUNow mobile app will be […]
There will be an upcoming scheduled maintenance for the university’s Unified Communications System on Tuesday, February 27th, starting at 5:15 pm and lasting until 10:00 pm. During this time, desk phones on campus and remote Webex devices connected as phones may lose connectivity to the system or restart multiple times. This maintenance will allow the […]
Having a second form of account verification is a cyber security industry standard. Here at ATU the multifactor authentication we use is Duo. Every time you request access by logging in, you will either approve the push notification through the app or type in a one-time code from the app or a text message. Some attackers […]
There is currently a cell phone outage that is intermittently affecting carriers. This can affect getting text messages from Duo for multi-factor authentication. The news article is linked below. https://www.kark.com/news/national-news/att-customers-report-significant-outage/ If you have issues getting your Duo prompts, please contact Campus Support at 479.968.0646 or firstname.lastname@example.org.
Ellucian has resolved the issues with OneTech, and all services should function normally. If you are still experiencing issues, please contact the Campus Support Center at email@example.com.