Arkansas Tech University has a robust online presence already, with a sufficient amount of supporting resources for delivering content and communications.
The question might be, what is the right approach for your office?
To help in making this determination, the following is a list of services currently operating and accessible for online and remote computer access and communication.
This page will be updated with new resources periodically. Check back often for more resources.
Computer and Software Access
Many faculty and staff may desire to access their individual computers remotely. To access your desktop computer remotely, you’ll need to know the name of your computer. The following solutions articles provide instructions for remotely accessing your office computer. If you plan to access your computer remotely, remember to leave your computer powered on; you can log off or lock your screen.
- How do I determine my computer’s name?
- How do I connect to the VPN?
- How do I connect to my office computer from off-campus?
For faculty and staff with Linux or Mac systems, VNC and other products are available. OIS does not recommend any specific product at this time due to the individual use of these systems. Please contact Campus Support for assistance in implementing a product if you do not already have a means of access installed.
OIS has several Solution Articles for remotely accessing file storage systems:
- How do I access my staff U-drive from off-campus?
- How do I access the I-drive from off-campus?
- How do I access the T drive from off-campus?
- Accessing OneDrive
vDesktops (Virtual Desktops)
OIS also provides access to vDesktops, a pool of virtual computer systems for online access by students, faculty, and staff. If you or your Department requires access to virtual computing resources that are not already available to you, please contact the Campus Support Center for assistance. vDesktops Solutions Articles offer detailed instructions for getting connected.
If you are on the Cisco phone system, you can make and receive calls using your desk extension remotely (off campus) by downloading the Webex Teams app. For more detailed information, see the Webex Teams Getting Started Guide.
If you are part of a hunt group and need to answer calls to your Department, we recommend using Jabber instead of Teams. For more information on how to answer hunt group calls, please follow the instructions for How do I answer Hunt Group calls for my Department while working remotely? More information about Cisco Jabber is available in the Cisco Jabber solution articles.
If you are still on an analog Windstream phone, you can forward your desk phone to another number by following these instructions for forwarding your Windstream phone.
Email is still the primary notification and communication method.
Cisco Webex is the suggested primary resource to use for collaboration with your colleagues. Webex provides a useful set of collaboration tools that enable communication anytime, from anywhere, and from any device. All students, faculty, and staff have a Cisco Webex account. Instructions for getting started are available in this Webex Onboarding solution article.
- Webex Teams is a cloud-based app for desktops and mobile that enables continuous teamwork with video conferencing access, meetings, group messaging, file sharing, and whiteboarding. It is important to note that Webex Teams is a different product from Microsoft Teams that are available in our Office 365 subscription. More information on Webex Teams can be found on Cisco’s Webex Teams help page.
- Webex Meetings is a cloud-based app for desktops and mobile that provides video conferencing & online meetings. More information on Webex Meetings can be found on Cisco’s Webex Meetings help page.
Check out these Getting Started resources from Webex:
- Get started with Webex Meetings
- Get started with Webex Teams
- Setting up your home office
- Tips for working from home
- Tips for hosting a meeting
- Low bandwidth and troubleshooting
- Live and Recorded Webex Training from Webex
- How to – Webex Meetings YouTube Playlist
Video Recording Services
If you need to create video instruction for others to use as you explain a task, process, or operation in your absence.
Kaltura is a video management platform in which students, faculty, and staff can easily create, upload, edit, manage, publish, discover, and deliver high-quality video to any device. A quick overview video can be found at https://corp.kaltura.com/video_resource/kaltura-education-video-solutions/
The Kaltura platform includes several applications:
- MediaSpace – Our MediaSpace portal is at http://video.atu.edu
- Public and private video portal (does not include BbLearn course content videos)
- Access to the Capture Suite and your “My Media” repository from outside the LMS
- Log in with OneTech credentials
- Express Capture – uses only your webcam and microphone to record a message directly through your web browser.
- Kaltura Capture – is a small program downloaded to the local machine that allows you to record from up to 3 input sources, including screen capture from your monitor.
- KMS Go App – a mobile app available for Apple and Android
- View recordings using your mobile device
- Create recordings directly to your My Media repository for publishing in the LMS.
- Log in using video.atu.edu and your OneTech credentials
Broadband internet access is required to view and publish content on Kaltura. A webcam and microphone are required to create content.
Live Webex Meetings
For live delivery of training to your Department or the campus community, we recommend using Webex Meetings. You can collaborate live together yet still record and post the session for asynchronous viewing later by those that missed it.
The university utilizes the RAVE Alert system, ATU Alert, for communicating time-sensitive critical and emergency information. Please make sure you are enrolled in the ATU Alert system through OneTech. For more information on emergencies, please contact the ATU Office of Emergency Management.
Communicating with Support Services
The Campus Support Portal is the primary resource for contacting the Campus Support Center to request support. You can also email us at email@example.com or call locally 479-968-0646 or toll-free 1-866-400-8022.
The Office of Information Systems also publishes relevant communications about IT related items on the OIS website. You can receive notifications of our announcements via email or SMS by subscribing to our website. You’ll also find information about who we are and how we serve the university there.
Please contact Campus Support for assistance for additional information on these systems individually. Our business hours are 7 a.m. to 1 a.m. every day of the week. We are available for walk-in traffic during regular library hours.