The Tegrity team has been working to resolve the login issues that were happening when trying to access the system through a BbLearn course. For the most part, they seem to have this working much better now. There is still a problem with logging into the Tegrity Recorder using the icon in the system tray. Here’s what they say about that:
“We are aware of the PC recorder authentication failure when users attempt to start a recording from the Tegrity system tray icon. Our Development Team is working on a fix to resolve this issue. In the meantime, as a workaround, please advise users to access their Tegrity course from a browser and click the “Start a Recording” button to launch the Tegrity recorder.”
https://atu.tegrity.com The “Start a Recording” button will only show up to those with recording privileges in a BbLearn course.