Effective immediately the Campus Support Center will be closed Thursday and Friday late evenings/early mornings (midnight to 7 am). This will remain in effect until a personnel replacement is secured for a recently vacated position. We will reopen at 7 am on Friday and 7 am on Saturday mornings. All tickets, calls, or other requests received […]
The Office of Information Systems will launch a new Website and Support Portal next Monday, April 16, 2018. Better website navigation with an updated look will provide an improved experience for everyone. Our new support portal, Freshservice, features a new ticketing system, solutions (KB articles), and a services catalog. Faculty, staff, and students are to […]
After continued monitoring of the Blackboard Learn system, it appears that the system patch applied early Wednesday morning has resolved the performance degradation issue that was causing slow page load times or unresponsiveness for end users. If you continue to experience problems, please contact the Campus Support Center at 479-968-0646 or firstname.lastname@example.org.
Maintenance to the Blackboard Learn system has been completed, and it is now back online. Further monitoring of the system will take place today to confirm the patches worked. At that time, an announcement will be posted for the resolution of the intermittent performance issues. If you are unable to connect to BbLearn or continue […]
In working with Blackboard Support, they believe they have identified the root cause of our recent performance issues. Unfortunately, to apply the patch files needed, an outage is going to be required. There will be an outage of Blackboard Learn starting at 1:00 AM this coming morning (April 4, 2018) and lasting up to 8 […]