The Office of Information Systems put out a survey at the end of the Spring 2019 semester concerning wireless and wired network experiences. The feedback was valuable for indicating where students were having issues, where things were working, and a number of other important topics. We’ve taken that feedback and implemented some changes starting for the Fall 2019 semester:
- The SafeConnect policy key is no longer required to be installed on Windows and Mac devices – This software was previously used to make sure the client device’s network settings were correct, the operating system and Antivirus were up-to-date, etc. It is important to note, users are still responsible for making sure they continue to meet the requirements for using the ATU wireless and ResNet networks which can be found here: Requirements to Connect to ATU Wired or Wireless Networks.
If you had the SafeConnect policy installed from a previous semester, you can uninstall it at any time.
- All devices connected to ResNet wired and wireless must be registered – For laptops, PCs, Macs, and smart phones, the process is the same as it has always been and these devices get automatically registered when you sign in every 120 days. For devices that do not have a web-browser (TVs, streaming devices, home automation, game consoles, etc), we’ve set up a Self-Service Device Enrollment portal which will allow each user to register or remove devices from their account without having to contact the Campus Support Center.
Enrolling one or more devices is easy to do via the new Self-Service Device Enrollment portal and instructions for the process can be found here: How do I Register a Device with no Internet Browser?
Enrolled devices will stay active for 340 days before they need to be enrolled again and each user can have up to 10 devices enrolled. If you need to remove a device, a list of your enrolled devices will appear on the bottom of the Self-Service Device Enrollment page and each can be removed by clicking the delete icons.
Once a device is enrolled, it should have network access.
There are additional changes over the Summer that resulted from the survey as well as some more to come but these will be covered in future announcements.
If you encounter any issues with getting signed into the network or enrolling a device, please don’t hesitate to contact the Campus Support Center and submit a support request.