The issue with the telephone lines has been resolved. Windstream located a problem and repaired our T1 circuit. Outbound calls and feature programming on Windstream lines should be working as intended now. If you continue to have an issue, please contact Campus Support at 479.968.0646.
Notification
Update: Telephone Line Issues
The telephone line issues have been attributed to a problem with the switch at Windstream. Our ticket has been transferred to another support team. At this time, we do not have an estimated resolution time. Note: VoIP phones are not affected.
Update: Telephone Line Issues
The telephone line issues have been attributed to a problem with the switch at Windstream. They are currently testing and are dispatching a technician. Estimated time of resolution is by the end of business today.
Telephone Line Issues
We are currently experiencing telephone line issues with the Windstream lines. The issue appears to be when calling out the caller will receive a fast busy signal, and some phones appear have lost their programming features, such as forwarding. A trouble ticket has been opened with Windstream. We will post a follow-up announcement when we […]
VoIP Service Interruption Resolved
At 12:40PM, Windstream notified Network Services that the VoIP service interruption on the Russellville campus was resolved. If you have any questions or concerns, please contact Campus Support at (479) 968-0646 or email campussupport@atu.edu.