In working with Blackboard Support, they believe they have identified the root cause of our recent performance issues. Unfortunately, to apply the patch files needed, an outage is going to be required. There will be an outage of Blackboard Learn starting at 1:00 AM this coming morning (April 4, 2018) and lasting up to 8 […]
Update: Blackboard Learn Intermittent Performance Issues
The Blackboard Learn system is experiencing “intermittent” performance issues that appear to be related to heavier traffic on the system. This is why it is most prevalent in the mornings. The incidents you may be experiencing where you cannot access the system, tend to clear up within a few minutes. We are in communication with […]
Blackboard Intermittent Performance Issues
Campus Support is currently receiving multiple calls regarding intermittent performance issues with Blackboard. We have contacted our administrators, and they are looking into the issues. We will post a follow-up announcement when we know more.
Issue with Sign-On on OIS Support Portal Resolved
Single sign-on on the OIS Support Portal (support.atu.edu) is back online. The issue was caused by a certificate on Parature’s side needing to be updated. If you are still having an issue, please let us know at campussupport@atu.edu.
Blackboard Performance Issues Resolved
The performance issues affecting Blackboard have been resolved. If you are still experiencing an issue, please contact Campus Support at 479-968-0646 or campussupport@atu.edu.