There will be an upcoming scheduled maintenance for the university’s Unified Communications System on Friday, February 24th, starting at 5:30 pm and lasting until 10:00 pm. During this time, desk phones on campus and remote Webex devices connected as phones may lose connectivity to the system or restart multiple times. This maintenance will allow the […]
Course Management Systems Data Retention Policy and Best Practices
Please take note that the Office of Information Systems at Arkansas Tech has implemented a new policy with best practices regarding data retention for our course management systems, such as Blackboard Learn, Kaltura, Webex, and Blackboard Collaborate. It is located at https://support.atu.edu/support/solutions/articles/7000067313-course-management-systems-cms-data-retention-policy-and-best-practicesThe purpose of this policy is to define what CMS data is, where it […]
Campus Support Shift to Virtual Operations at 1 p.m.
Beginning at 1:00 p.m. on Monday, January 30th, the Campus Support Center will be transitioning to work from home due to inclement weather. If you need to submit a ticket, please email campussupport@atu.edu, or call us at 479.968.0646.
Kaltura Service Interruption Resolved
Current status: Our engineering team identified and mitigated the issue, at this point we are in recovery stage, all components are back to normal and KMS/KMC/Playback/Player loads. What to expect next: Issue has been resolved.
Kaltura Service Interruption
We’ve just received communication from Kaltura stating that they’re investigating a service interruption (https://status.kaltura.com/incidents/lffx3nwfq60b). We will monitor the situation, and let you know when this is resolved.