We’re writing to alert you that our partners who deliver Pearson customer support — both technical and order management support — are experiencing significant changes. Their call centers are responding in real-time to a mandatory, government-ordered shift to work from home. As a result, phone support, email support, and live support delivered through our website […]
Corona Virus Communication Information
With the quickly changing COVID-19 situation the University would like to remind everyone to be extra careful when reading and responding to emails and phone calls. In global situations like this there are many opportunities for deception and misinformation. Many agencies are already reporting fraud attempts. The best and safest action in these situations is […]
Blackboard Connectivity Issues
Campus Support is currently receiving reports of issues connecting to Blackboard. When you try to navigate to the site, the error message is 502 Bad Gateway. We have notified our admin, and he is currently investigating.
Update for Scheduled University-Wide Network Maintenance
The University-wide planned network maintenance originally scheduled for today at 5:30 pm is being rescheduled to Monday, March 2nd, starting at 10:30 pm and lasting until midnight. During this time, network connectivity to university networked services and the Internet may be intermittent. Voice services with the Cisco Unified Communication VoIP phones should not be affected. […]
Upcoming Blackboard Learn Update
On a monthly basis, Blackboard distributes the newest version of Blackboard Learn to our Blackboard instance (bblearn.atu.edu). Each release contains new features, enhancements, as and maintenance items intended to improve the platform. The update is expected to be distributed in the early evening hours of Thursday, February 20th. While no downtime is expected, please be aware […]