The Office of Information Systems will launch a new Website and Support Portal next Monday, April 16, 2018. Better website navigation with an updated look will provide an improved experience for everyone. Our new support portal, Freshservice, features a new ticketing system, solutions (KB articles), and a services catalog. Faculty, staff, and students are to […]
Blackboard Learn Intermittent Performance Issues Resolved
After continued monitoring of the Blackboard Learn system, it appears that the system patch applied early Wednesday morning has resolved the performance degradation issue that was causing slow page load times or unresponsiveness for end users. If you continue to experience problems, please contact the Campus Support Center at 479-968-0646 or campussupport@atu.edu.
Update: Scheduled BB Learn Outage Complete
Maintenance to the Blackboard Learn system has been completed, and it is now back online. Further monitoring of the system will take place today to confirm the patches worked. At that time, an announcement will be posted for the resolution of the intermittent performance issues. If you are unable to connect to BbLearn or continue […]
Emergency Scheduled Blackboard Learn Outage
In working with Blackboard Support, they believe they have identified the root cause of our recent performance issues. Unfortunately, to apply the patch files needed, an outage is going to be required. There will be an outage of Blackboard Learn starting at 1:00 AM this coming morning (April 4, 2018) and lasting up to 8 […]
Update: Blackboard Learn Intermittent Performance Issues
The Blackboard Learn system is experiencing “intermittent” performance issues that appear to be related to heavier traffic on the system. This is why it is most prevalent in the mornings. The incidents you may be experiencing where you cannot access the system, tend to clear up within a few minutes. We are in communication with […]