We are currently receiving reports of Banner slowness. We are aware of it, and we have opened a case with our vendor. We will post more information as it becomes available.
Campus Support Center Closed for Labor Day
The Campus Support Center will be closed on Monday, September 4, 2023 in observance of the Labor Day holiday. We will reopen at 7:00 a.m. on Tuesday, September 5th. If you need assistance, visit our support portal at https://support.atu.edu. You can find valuable solution articles to help with common issues. You can also email us […]
Banner and Argos Issues Resolved
Ellucian has applied a fix to the Banner environment to address the issues with degraded performance, and response times have returned to normal. If you are still having issues, please contact Campus Support at campussupport@atu.edu.
Banner and Argos Issues
We are currently receiving reports of slowness and timeouts in Banner and Argos. We have a critical case open with Ellucian regarding this issue.
OneTech Update
Ellucian system engineers continue to address the performance issues affecting OneTech today. While performance improved throughout the day, an emergency maintenance window is required to handle the root cause of today’s problems completely. The maintenance will begin at 9 pm and last until 1 am. Ellucian expects this will restore OneTech to full functionality. OIS […]