The Campus Support Center will be closed for the Christmas & New Year’s holidays beginning December 24th. We will reopen at 7:00 a.m. on Monday, January 3rd 2022. If you need assistance, visit our support portal at https://support.atu.edu. You can find valuable solution articles to help with common issues. You can also email us at […]
Upcoming University Network Maintenance
There will be an upcoming university network maintenance on Thursday, December 23rd, starting at the close of business and lasting until midnight. During this time, wired/wireless network and internet connectivity may be intermittent or unavailable for extended periods of time. These connectivity losses will primarily affect the South side of the Russellville campus, although intermittent […]
AWS Issue
There is currently an AWS issue affecting OneTech/Ellucian. Some tiles may not open, or may receive an error. In some instances, OneTech will not load and gives a 505 error. They are working to resolve this issue.
Introduction to the new OneTech Platform
As you may be aware, Arkansas Tech University has just completed a migration to the Ellucian Cloud for all Banner & Banner-related software systems. Part of this migration involved updating OneTech to a new platform called Ellucian Experience, which has given OneTech a visual overhaul. Functionally, everything you accessed via the old version of OneTech […]
Network Maintenance continues Friday, December 17, 2021
Network Services will continue network maintenance on Friday, December 17, starting at 5 pm and lasting for 4 hours. The primary focus of this maintenance will impact the Ozark Campus; however, other locations may be affected for brief periods as the network upgrade continues. Connectivity will not be disrupted during the entire window but may […]