Having a second form of account verification is a cyber security industry standard. Here at ATU the multifactor authentication we use is Duo. Every time you request access by logging in, you will either approve the push notification through the app or type in a one-time code from the app or a text message. Some attackers […]
Cell Phone Outage
There is currently a cell phone outage that is intermittently affecting carriers. This can affect getting text messages from Duo for multi-factor authentication. The news article is linked below. https://www.kark.com/news/national-news/att-customers-report-significant-outage/ If you have issues getting your Duo prompts, please contact Campus Support at 479.968.0646 or campussupport@atu.edu.
OneTech Service Interruption Resolved
Ellucian has resolved the issues with OneTech, and all services should function normally. If you are still experiencing issues, please contact the Campus Support Center at campussupport@atu.edu.
OneTech Service Interruption
OneTech is currently experiencing a service interruption. Ellucian engineers are researching the issue and will provide further updates.
Issues with VPN Resolved
The issues with the VPN have been resolved. If you are still having an issue, contact Campus Support at campussupport@atu.edu