Some users are experiencing session issues in OneTech and Self-Service Banner. While we work with our provider to resolve these issues, the recommended solution is to clear your browser cache for “All time” in Chrome or “Everything” in Firefox. Please follow these links to do this for your browser. How to clear cache & cookies […]
Campus Support Closed for the Holidays
The Campus Support Center will be closed for the Christmas & New Year’s holidays beginning December 24th. We will reopen at 7:00 a.m. on Monday, January 3rd 2022. If you need assistance, visit our support portal at https://support.atu.edu. You can find valuable solution articles to help with common issues. You can also email us at […]
Scheduled Production Banner Maintenance
The Production Banner System will be unavailable on Thursday, December 23rd beginning from 4am to 5am for routine maintenance. During this maintenance, Banner applications such as Banner 9 Application Navigator & Admin Pages, Self-Service (including Web Time Entry), some OneTech Channels, Argos, AdviseMe, EPS, Online Application, AMS, and some information in the ATUNow mobile app […]
Upcoming University Network Maintenance
There will be an upcoming university network maintenance on Thursday, December 23rd, starting at the close of business and lasting until midnight. During this time, wired/wireless network and internet connectivity may be intermittent or unavailable for extended periods of time. These connectivity losses will primarily affect the South side of the Russellville campus, although intermittent […]
AWS Issue
There is currently an AWS issue affecting OneTech/Ellucian. Some tiles may not open, or may receive an error. In some instances, OneTech will not load and gives a 505 error. They are working to resolve this issue.